Shipping policy

Thank you for shopping with WagZest. This Shipping Policy explains our order processing times, shipping rates, estimated delivery times, tracking, and how we handle delivery issues.

1. Shipping Destinations

We currently ship to eligible addresses within the United States.

Shipping availability is determined by the delivery address entered during checkout. Certain remote locations, territories, P.O. boxes, military addresses, or restricted areas may not be eligible for all shipping methods.

If your address cannot be serviced, you will be notified during checkout or contacted after placing your order.

2. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully authorized.

Business days are Monday through Friday, excluding public holidays.

During sales, new product launches, holidays, or other periods of high order volume, processing may take longer.

Processing time is separate from shipping transit time.

3. Shipping Rates

Our current standard shipping rates are:

Orders under $99: Standard Shipping — $7.90
Orders of $99 or more: Free Standard Shipping

The free-shipping threshold is based on the eligible merchandise subtotal shown at checkout. Taxes, shipping charges, gift cards, and excluded products do not count toward the minimum.

Discounts and promotional codes may affect whether an order qualifies for free shipping.

The final available shipping method and charge will always be displayed at checkout before payment.

4. Estimated Delivery Time

After an order has been processed and shipped, standard delivery typically takes approximately:

7–15 business days

Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on the destination, carrier, warehouse location, customs processing, weather, holidays, and other circumstances outside our reasonable control.

5. Order Tracking

When tracking is available, you will receive a shipping confirmation email containing a tracking number or tracking link.

Tracking information may take 2–5 business days after shipment to display its first update.

If you have not received a shipping confirmation email, please check your spam or junk folder and confirm that the email address entered during checkout was correct.

6. Multiple Packages

Some orders may be fulfilled from different warehouses or fulfillment partners.

As a result:

Items from the same order may arrive separately
You may receive more than one tracking number
Packages may arrive on different dates

You will not be charged additional shipping fees solely because an order is divided into multiple packages.

7. Address Changes

Customers are responsible for providing a complete and accurate shipping address.

If you need to change an address, contact us at [CUSTOMER SERVICE EMAIL] as soon as possible after placing your order.

We cannot guarantee that an address can be changed after an order enters processing or has been shipped.

WagZest is not responsible for delivery delays, failed deliveries, or lost packages caused by an incomplete or incorrect address supplied by the customer. Additional reshipping charges may apply where permitted by law.

8. Delivery Delays

Delivery delays may occur because of:

Severe weather or natural disasters
Carrier disruptions
High seasonal shipping volume
Public holidays
Customs or security inspections
Incorrect or incomplete addresses
Supply-chain interruptions
Events outside our reasonable control

If we learn that we cannot ship your order within the time originally stated, we will contact you with updated information and, where required by law, provide the option to accept the delay or cancel the affected order for a refund.

9. Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it:

Confirm that the shipping address is correct.
Check around entrances, mailboxes, porches, garages, and other safe delivery locations.
Ask household members, neighbors, building staff, or reception desks.
Allow up to 48 hours, as some carriers mark packages as delivered before final delivery.
Contact the carrier using the tracking number.

If the package still cannot be located, contact us promptly at [CUSTOMER SERVICE EMAIL] with your order number and tracking information. We will review the situation and assist where reasonably possible.

10. Lost Packages

If tracking has not updated for an extended period or the carrier confirms that a package is lost, contact us at [CUSTOMER SERVICE EMAIL].

We may ask you to cooperate with a carrier investigation before approving a replacement or refund.

Any available remedy will depend on the circumstances, carrier investigation, our Refund Policy, and applicable consumer law.

11. Damaged or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us promptly and provide:

Your order number
A description of the issue
Photographs of the item
Photographs of the packaging and shipping label

Please retain the product and original packaging until we provide further instructions.

Eligible claims will be handled in accordance with our Refund and Returns Policy and applicable law.

12. Refused and Undeliverable Packages

Packages may be returned to us because of an incorrect address, repeated failed delivery attempts, refusal by the recipient, or failure to collect the package.

If an order is returned as undeliverable, we will contact you when possible. Additional shipping charges may apply if you request reshipment, unless the delivery failure was caused by us or the carrier.

Original shipping charges may be non-refundable where permitted by law.

13. International Shipping

We currently focus on shipping within the United States.

If international shipping becomes available, customers may be responsible for customs duties, import taxes, brokerage fees, and other destination-country charges unless checkout expressly states that these fees are included.

International customers are responsible for confirming that ordered products may legally be imported into their destination country.