Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://WagZest.com (the “Site”).

1. Information We Collect

We may collect the following categories of information:

Information You Provide

Name
Email address
Telephone number
Billing and shipping addresses

Account login information
Products purchased or added to your cart
Order, return, refund, and customer service information
Product reviews, messages, and other content you submit
Marketing and communication preferences

Payment Information

Payments are processed by third-party payment providers. We generally do not directly store complete credit or debit card numbers. We may receive limited payment information, such as payment status, transaction ID, payment method, and billing details.

Information Collected Automatically

When you use our website, we may automatically collect:

IP address
Browser and device type
Operating system
Referring website
Pages viewed and links clicked
Shopping cart activity
Approximate location
Date and time of visits
Cookie and similar technology identifiers
Website performance and error information

2. How We Use Your Information

We may use personal information to:

Process and deliver orders
Confirm payments and transactions
Create and manage customer accounts
Provide shipping and tracking information
Process returns, exchanges, refunds, and warranty requests
Respond to questions and customer service requests
Detect and prevent fraud, abuse, and security incidents
Maintain and improve our website and services
Personalize products, content, and offers
Send transactional emails concerning your orders or account
Send promotional emails when you have consented or when otherwise permitted by law
Measure advertising and website performance
Comply with legal, accounting, tax, and regulatory obligations
Establish, exercise, or defend legal claims

3. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember your preferences, maintain shopping carts, enable account login, analyze website performance, and support marketing activities.

Cookies may include:

Essential cookies: Required for website security, checkout, shopping carts, and account functions.
Preference cookies: Remember language, location, and other selections.
Analytics cookies: Help us understand how visitors use the website.
Advertising cookies: May be used to measure campaigns or provide relevant advertising.

Where required by law, non-essential cookies will only be used after you provide consent. You may manage cookies through our cookie preference tool or browser settings. Blocking certain cookies may affect website functionality.

4. How We Share Information

We may share personal information with service providers that help us operate our business, including:

Website hosting and ecommerce service providers
Payment processors
Warehouses, suppliers, and fulfillment partners
Shipping and logistics providers
Customer service providers
Email and marketing platforms
Analytics and advertising providers
Fraud prevention and security providers
Professional advisers, including accountants, auditors, and legal advisers

These providers may only use information as necessary to provide services to us or as permitted by their own privacy terms and applicable law.

We may also disclose information:

To comply with applicable laws, court orders, or government requests
To investigate fraud, security threats, or violations of our policies
To protect the rights, safety, and property of WagZest, our customers, or others
In connection with a merger, acquisition, financing, restructuring, or sale of all or part of our business

5. Sale or Sharing of Personal Information

We do not sell personal information in exchange for money.

Certain analytics or advertising activities may be considered a “sale,” “sharing,” or use for targeted advertising under some privacy laws. Where applicable, you may opt out using our cookie preference tool or by contacting us.

We do not knowingly sell or share the personal information of individuals under 16 years of age.

6. Email Marketing

If you subscribe to our newsletter or agree to receive promotional communications, we may send you information about new products, offers, and updates.

You may unsubscribe at any time by clicking the Unsubscribe link in any marketing email. Unsubscribing from promotional messages will not prevent us from sending necessary transactional communications, such as order confirmations, shipping updates, or account notices.

7. International Data Transfers

WagZest and our service providers may process information in countries other than the country where you live.

Where required, we use appropriate safeguards for international transfers, which may include contractual protections or other transfer mechanisms recognized by applicable data protection laws.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

Complete transactions and provide services
Maintain business and accounting records
Resolve disputes
Prevent fraud and abuse
Enforce agreements
Meet legal, tax, and regulatory requirements

Retention periods vary depending on the type of information and the reason it was collected. When information is no longer needed, we may delete or anonymize it.

9. Your Privacy Rights

Depending on where you live, you may have the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Request a portable copy of your information
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Opt out of targeted advertising, sale, or sharing
Appeal a decision concerning a privacy request
Submit a complaint to an applicable data protection authority

We will not discriminate against you for exercising applicable privacy rights.

To submit a request, contact us at [PRIVACY EMAIL]. We may need to verify your identity before completing the request. Authorized agents may submit requests where permitted by law, subject to identity and authorization verification.

10. California Privacy Notice

California residents may have rights under the California Consumer Privacy Act, as amended, including rights to know, access, correct, and delete certain personal information and to opt out of certain sales or sharing.

WagZest does not sell personal information for money. If our use of advertising or analytics technologies qualifies as selling or sharing under California law, eligible users may opt out through our cookie preference tool or by contacting us.

We will not discriminate against you for exercising applicable California privacy rights.

11. European and UK Users

Where the GDPR or UK GDPR applies, we process personal information under one or more of the following legal bases:

Performance of a contract, including processing and delivering your order
Compliance with legal obligations
Our legitimate interests, such as website security, fraud prevention, customer service, and business improvement
Your consent, including for certain marketing or non-essential cookies

You may withdraw consent at any time without affecting processing that occurred before withdrawal.

You may also lodge a complaint with the data protection authority in the country where you live or work.

12. Children’s Privacy

Our website and products are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us without appropriate parental consent, please contact us so we can investigate and delete the information where required.

13. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no online transmission or storage system is completely secure. We cannot guarantee absolute security, and customers are responsible for keeping their account credentials confidential.

14. Third-Party Websites

Our website may contain links to websites or services operated by third parties. We are not responsible for their privacy practices, security, or content. We encourage you to review their privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, technology, services, or legal obligations.

When we make changes, we will update the Effective Date at the top of this page. Material changes may also be communicated through our website or by email where appropriate.